Customer Service Request Form - Luminalt

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Name*

First Last

Email*

Phone

Project Address*

Street Address Address Line 2 City State ZIP Code

Preferred method of contact

Email
Phone

Project Information

I need help with:*

Solar Electric
Powerwall(s)
Solar Hot Water
Utility Bill, Rebate, Tax Credit or Transfer Tax Question
Solar Removal and Reinstall (PLEASE NOTE: 10+ weeks lead time following contract signing for removal jobs)
Roof Concern
Other

Solar Electric

I need help with…*

Routine System Check Up
Upgrading My Solar System
Monitoring Equipment
Customer Monitoring Portal
Microinverter
String Inverter
Broken Module / Panel
General Inquiry

Upgrading My Solar System*

I’m interested in adding battery / storage
I’m interested in adding more solar / PV expansion

You can log in to your PG&E online account and download the usage information we need to prepare a quote for you. For instructions on how to do that, please click here. Please send your downloaded files to our team at projects@luminalt.com. When sending us an email, please include your full name and project address in your email, so that we know it's you.

Monitoring Equipment*

Monitoring equipment not yet set up
Recent changes to the internet provider
Red error light on device
Amber error light on device
Other

Other:*

Customer Monitoring Portal*

Data not reporting / unavailable
Data is confusing or incorrect
Microinverter stopped reporting
Other

Other:*

Microinverter

There are two categories of inverters: microinverters installed on each solar panel and string inverters, a separate piece of equipment, usually wall mounted near the electrical meter.

Microinverter stopped reporting
SunPower Retrofit
Production Concern
Other

Other:*

Wall Mounted (String) Inverter

There are two categories of inverters: microinverters installed on each solar panel and string inverters, a separate piece of equipment, usually wall mounted near the electrical meter.

Red light and error code
Amber light and error code
Completely turned off
Noise coming from inverter
Other

Other:*

Broken Module / Panel

Shattered panel
Panel rattling on roof
Other

Other:*

General Inquiry

Warranty
Requesting production audit of system
Questions about my solar system
New owner to existing system
Other

Other:*

Battery (e.g., Powerwall(s))

Powerwall(s)*

Did not work during outage
Not reporting in App
Turned off
Questions about my system
Other

Other:

Solar Hot Water

Solar Hot Water*

Service Routine Check up
Other

Other:*

Utility Bill, Rebate, Tax Credit or Transfer Tax Question

Utility Bill, Rebate, Tax Credit or Transfer Tax Question*

Other:*

Solar Removal and Reinstall

Note that we usually need a 6-8 week lead time.

Solar Removal and Reinstall*

Full system
Partial system
Other

Other:*

Roof Concern

Describe your issue*

Please also provide your roofer details and the expected timeframe of re-roofing.

Other

Please describe your issue:*

Question/Comments and Photos

Please describe your issue and add any information and/or photos that will help us assist you.

Question/Comments

Photo Upload

Drop files here or

Max. file size: 4 MB, Max. files: 5.

Service Timeline Acknowledgement*

I understand that your service team is fully booked through 2025, and any services I need will be scheduled for 2026.

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